About

Noah Zachlod, Founder & Design Strategy Advisor

Over the past 25+ years I’ve led UX and product design organizations at companies including ADP, Western Union, and eBay — setting strategy, building teams, and establishing the processes behind experiences used at enormous scale. Flows built under my direction have reached more than a million new users and processed over 6 billion transactions.

Throughout the years I have had the chance to build highly effective User Experience teams from the ground up and have established processes to streamline the team's ability to deliver elegant and delightful digital experiences for millions of users around the world.

EDGE Productions builds on that experience: an independent consulting practice focused on digital product optimization, UX strategy, product design, and website experience — helping organizations identify opportunities to improve digital products and customer experiences, and incorporate emerging AI capabilities into their workflows.

UX Strategy

Strategy across the full UX discipline

Beyond individual projects, I advise on how UX itself should be run — the structure, the people, and the process behind good design decisions.

Experience Audits & Optimization

Evaluating existing flows and pages to find where usability, clarity, or conversion is being left on the table.

UX Team Structure & Sizing

What size and composition of UX team a company actually needs at its stage, and how to grow it.

User Research Strategy

Which research methods (qualitative, quantitative, generative, evaluative) fit a given decision, and how to build a research practice.

Design & Research Tooling

Selecting and standardizing the tools a team uses for design, prototyping, testing, and research ops.

Design Process & Operations

How work moves from insight to shipped product: critique, handoff, documentation, and design systems.

AI-Augmented Design Workflows

Where generative AI genuinely speeds up design and research work, and where it doesn’t.

Experience

Leadership roles

HCM

ADP

Led product design and UX for enterprise human capital management software.

Fintech

Western Union

Led UX for global money-transfer products and customer experience.

E-commerce

eBay

Led UX for consumer e-commerce experiences at global scale.

Additional experience across enterprise SaaS and consumer platforms. Full history and recommendations on LinkedIn.

Recommendations

What colleagues and clients say

Noah led the total transformation of managerial operations for a global UX team of hundreds — closing a long-standing gap in the Product Development triad and increasing efficiency across Design, Research, and Content.

Katie Lewis

User Experience Manager, ADP

He took on a young team facing rapid growth and helped them mature through strong leadership and strategic hiring practices.

Ekta Daryanani

UX Leader / Director, ADP

Working under Noah’s leadership can be a highlight for anyone — there is so much to learn from him.

Jasmeen Kaur

Global Design Lead — Product Design Strategy & Design Transformation, Western Union

Noah is a terrific leader and a driver when it comes to UX Operations. I give him my highest recommendation.

Dean Hurley

UX Operations Leader, ADP

Noah engages stakeholders in the right way and at the right time, ensuring projects succeed from both a business and customer point of view.

DeAnn Wright

Senior Content and Design Leader

Want to talk through your organization's digital goals?

Contact me